Streamlining Operations with Supportbench

What are the best aspects of this product?

A big plus for us is Supportbench’s ticket management. The platform makes it easy to assign tickets to the right team members and track their progress. This has helped us ensure that no tickets fall through the cracks and that our customers receive timely support, no matter how complex the issue. Additionally, the platform integrates with all of our existing tools, such as Salesforce and Slack, making it easy to manage all of our support operations from one place.

What aspects are problematic or could work better?

It would be great to have the ability to create custom plugins, but they only have an API right now.

What features/services would you like to see in future versions of this product?

That all the features that Supporbencht has can be updated or managed in a simpler way.

What specific problems in your company were solved by this product?

Since everything is integrated into one place with Supportbench, we have the added advantage of being able to customize the way we manage tasks, whether they are independent or in teams, which gives complete visibility to everyone, thus increasing satisfaction for each client.

Are you a current user of this product?

Yes