Superb Customer Support

What are the best aspects of this product?

The ticket management system of Supportbench has helped us prioritize our clients much more elegantly. We were always wasting a lot of time with customers who didn’t add a lot of value and we don’t have to do that anymore. It’s all automated in the background and it deflects low value customers who are time vampires. Just having Supportbench has reduced costs in our department.

What aspects are problematic or could work better?

We all needed time to learn the system because there are a lot of features and customizations.

What features/services would you like to see in future versions of this product?

This could be helpful in future if the features of the product can be shown in more easy way.

What specific problems in your company were solved by this product?

SupportBench has been a great solution for a company of our size and their team has provided us with superb customer support.

Are you a current user of this product?

Yes