User review
of Supportbench
Support bench
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Supportbench centralizes all of our support requests from all entry points (email, social, mobile, live chat, etc...) into one unified place and organizes them based on our specific criteria so we're not wasting any time. Being able to organize based on our parameters has been quite beneficial.
What aspects are problematic or could work better?
Everything is customizable except for the customer portal, it seems. It's decent, but I think it could be better.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Accounting
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
