- Home Customer Support Software Supportbench Support Platform With Lots of Tools!
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User review
of Supportbench
Support Platform With Lots of Tools!
-
by Cynda Pike
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
A big draw for us is the customizability. It was so easy to personalize Supportbench and make it feel and act like it was made just for us. We aren’t dealing with a bunch of plug ins or ad ons, everything is quite fluid and all inclusive with Supportbench. More than anything it’s been endlessly flexible.
What aspects are problematic or could work better?
Would be helpful to see some more customization on the Surveys.
What features/services would you like to see in future versions of this product?
Supportbench is a fairly robust platform, it has everything we need, but it’s definitely their support team tha makes the process that much more seamless.
What specific problems in your company were solved by this product?
Customer support and ticket management.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Human Resources
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
