Supportbench, an all-encompassing and potent customer relationship tool

What are the best aspects of this product?

Although it’s been early days for us, I can already see that Supportbench’s seamless communication channels and the volume of cases it handles are going to help to build our customer loyalty. We’re responding to complex cases far more quickly than before. We’re finally able to give our customers the support they need.

What aspects are problematic or could work better?

The setup and initial agent training took some effort. It was challenging for us to get used to a different platform, one that integrates with everything. But things are running smoothly now.

What features/services would you like to see in future versions of this product?

I would like Supportbench to have an easier way to integrate this CRM for new businesses. Because the first time that we tried using this software it was kinda challenging for us. But as we get used to the system, Supportbench became an integral part of our business.

What specific problems in your company were solved by this product?

We are having problems with our customer support, as we are struggling to respond to hundreds of customer inquiries every day but with the help of Supportbench, we are now able to respond quickly and assist our customers more efficiently which therefore leads to increased customer satisfaction and a more positive overall customer experience.

Are you a current user of this product?

Yes