- Home Customer Support Software Supportbench Supportbench: User-Friendly, Easy to use and affordable
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User review
of Supportbench
Supportbench: User-Friendly, Easy to use and affordable
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
it gives us a clear insight into our clients needs and this help us able to resolve customers issues faster than before.
What aspects are problematic or could work better?
I don't think this is a con. Still, I hope their notification features can be more easily noticeable, and some notifications are duplicated, so I can't say this is a con.
What features/services would you like to see in future versions of this product?
Escalation Management
What specific problems in your company were solved by this product?
As mention on the first question this application help us to have a higher rate of clients retention. Given that I've used most ticketing systems, this one gives me ease. It's super intuitive and efficient workflow turnaround in less time, with immediate results, and it is also API ready.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
- It helped businesses identify common issues and devise practices and resolutions to quickly address them.
- It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
- It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
- It helped in identifying opportunities for repeat businesses and upsells.
PRICING & COSTS
What was the cost of implementing this product?
$0
What is your total annual cost for using this product?
$0
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
it is company who pay
FEATURE DETAILS
Customer Management
Complete Customer and Contact Database very good
4
Customer Notes with Alerts amazing
5
Customer Distress very good
4
Customer Insights amazing
5
Agent Ratings very good
4
Service Contracts amazing
5
Mobile Support Channels
Email very good
4
Phone very good
4
Chat amazing
5
Social Media very good
4
Self-service portal very good
4
Forums amazing
5
Form Embed amazing
5
Wiki amazing
5
Ticket Management
Ticket Queue amazing
5
Email Integration amazing
5
Ticket Automation & Workflows very good
4
Customizable Ticket Page very good
4
Visual Support amazing
5
Ticket Collision Prevention very good
4
Related Tickets very good
4
Collaboration
Internal Social Network amazing
5
User Groups amazing
5
Reporting and Analytics
Report Templates amazing
5
Advanced Custom Reports amazing
5
Customizable Dashboards amazing
5
