What are the best aspects of this product?
We’ve been able to streamline all incoming communication through Supportbench, because everything either exists in the one system or because it integrates to fully with our other tools. I’m not having to pop about to a bunch of different places, everything shows up on one screen on the Supporbench dashboard.
What aspects are problematic or could work better?
The Supportbench got us up and running, but I’d appreciate more of a variety of product tutorials
What features/services would you like to see in future versions of this product?
This is very good
What specific problems in your company were solved by this product?
No problem
Are you a current user of this product?
No
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
1-10 Employees
What is your industry?
Import and Export
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
$50
What is your total annual cost for using this product?
$40
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
$5
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