What are the best aspects of this product?
It’s really easy to use and the search process is quick because everything in Supportbench is fully integrated. It’s both ticket management and communicates will with both Sales and Dev. Our customers have never been happier as our response times have increased and we have fewer issues and escalations.
What aspects are problematic or could work better?
There is some serious oversight with Supportbench, so I really need to stay on top of things.
What features/services would you like to see in future versions of this product?
Updating product I like to see features version of this product.
What specific problems in your company were solved by this product?
I've had a great experience with Supportbench, which is rare as previous ones have been quite disappointing.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
What software did you use before?
No
Why did you decide to change it?
No
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
What was the cost of implementing this product?
$20
What is your total annual cost for using this product?
$100
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
10%
EU Office: 1 Agios Georgios Street, 7600 , Athienou, Larnaca, Cyprus
US Office: 120 St James Ave Floor 6, Boston, MA 02116
GET LISTED