Supportbench is Superb!

What are the best aspects of this product?

Pros: Cost was a big motivator for us. Supportbench had the most reasonable price point for the features we got. We haven’t had to spend a lot in pro services or add-ons. And the system works well with the tools we already have like Jira and Salesforce.

What aspects are problematic or could work better?

Cons: For our team to just learn the capabilities of Supportbench it takes quite a bit of time.

What features/services would you like to see in future versions of this product?

Overall: Supportbench has been a great product. It’s been exceptional at handling our high volume of ticket as it’s been far more flexible than our previous system.

What specific problems in your company were solved by this product?

Everything!

Are you a current user of this product?

Yes