The best Customer Care Software

What are the best aspects of this product?

Overall Experience: Supportbench has been a great asset to our company. We have been using it for a few months now and it has helped us streamline our customer support process. The ability to quickly and easily create tickets, assign tasks to team members, and track progress has been invaluable.
Best Aspects: For the way we want to use the platform, Supportbench offers us a great range of features that makes the way we do customer support easier and more efficient. It has a wide variety of customization options, which makes it easy to tailor the system to our specific needs. Thankfully the Supportbench team is also very responsive and helpful.

What aspects are problematic or could work better?

Cons: Although Supportbench is affordable at our size now, I worry what it will cost us down the line as we grow. It’s such a great product, it’s going to be hard to move from here, I hope it stays reasonably priced in the future

What features/services would you like to see in future versions of this product?

AI Bots to automate the customer best experience

What specific problems in your company were solved by this product?

Saved lot of time with best customer service

Are you a current user of this product?

Yes