- Home Customer Support Software Supportbench User Friendly, Easy to use and affordable
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User review
of Supportbench
User Friendly, Easy to use and affordable
-
by Samuel Burke
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
.
What aspects are problematic or could work better?
Cons:
There are still some integrations in the system that we’re looking for and looking forward to them building it down the line.
What features/services would you like to see in future versions of this product?
1-An AI-driven chatbot, allowing customers to quickly get answers to their queries without having to wait for a human response.
2-Integration with third-party applications, such as CRMs and customer management systems.
3- An intuitive user interface with customizable layouts, allowing customers to easily access their tickets and manage their queries.
What specific problems in your company were solved by this product?
1. Improved customer satisfaction by providing faster resolution to customer queries.
2. Streamlined ticket management, allowing for better organization of customer queries.
3. Automated customer support processes, reducing manual labor and increasing efficiency.
4. Increased visibility into customer support trends and performance, allowing for better decision-making.
5. Reduced customer support costs, as the product is affordable and easy to use.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Security and Investigations
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
- It helped businesses identify common issues and devise practices and resolutions to quickly address them.
- It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
- It helped in identifying opportunities for repeat businesses and upsells.
PRICING & COSTS
What was the cost of implementing this product?
30
What is your total annual cost for using this product?
It will be around 700-800
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
yes
FEATURE DETAILS
Customer Management
Complete Customer and Contact Database amazing
5
Customer Notes with Alerts amazing
5
Customer Distress amazing
5
Customer Insights amazing
5
Agent Ratings very good
4
Service Contracts amazing
5
Mobile Support Channels
Email amazing
5
Phone very good
4
Chat very good
4
Social Media amazing
5
Self-service portal amazing
5
Forums amazing
5
Form Embed very good
4
Wiki very good
4
Ticket Management
Ticket Queue amazing
5
Email Integration amazing
5
Ticket Automation & Workflows very good
4
Customizable Ticket Page very good
4
Visual Support amazing
5
Ticket Collision Prevention amazing
5
Related Tickets amazing
5
Collaboration
Internal Social Network amazing
5
User Groups amazing
5
Reporting and Analytics
Report Templates amazing
5
Advanced Custom Reports amazing
5
Customizable Dashboards amazing
5
