What are the best aspects of this product?
A big advantage for us is that Supportbench is an all-in-one solution. The other platforms we looked at needed other tools to make them work effectively. Supportbench has everything we need from Case management to sentiment analysis, knowledge base and chat. We’re no longer dealing with multiple plug-ins; for the first time, everything is fully integrated.
What aspects are problematic or could work better?
I would like to localize the interface for some of my teams, but I’m not sure how to go about doing this.
What features/services would you like to see in future versions of this product?
Supportbench has adapted well to our business. We’ve been able to customize its features to suit the
What specific problems in your company were solved by this product?
prioritizing SLAs
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Financial Services
What software did you use before?
crm
Why did you decide to change it?
more efficient and effective
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
What was the cost of implementing this product?
$4500
What is your total annual cost for using this product?
$12,000
Did you get any discount for this product? How much?
Yes, 20% as we paid 3 years upfront
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