We finally get an appropriate solution for our growing business.

What is your role with this product?

• I made the decision to purchase it

How long have you been using this product?

Less than 1 year

What is your company size?

More than 100 Employees

What is your industry?

Outsourcing/Offshoring

Did your company use a different software before this one?

Yes

What software did you use before?

Zendesk

Why did you decide to change it?

Our teams found it easy to use the new solution.

Are you satisfied with the change?

We love the new options available, and we are analyzing to purchase more features.

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

How did using this product affect your business goals?

• It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
• It helped businesses identify common issues and devise practices and resolutions to quickly address them.
• It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.

What was the cost of implementing this product?

I am afraid that this is private financial information of my organization, I m unable to sharing these details.

What is your total annual cost for using this product?

I am afraid that this is private financial information of my organization, I m unable to sharing these details.

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

I am afraid that this is private financial information of my organization, I m unable to sharing these details.