We’ve strengthened our Customer Support operations thanks to SupportBench

What are the best aspects of this product?

SupportBench makes it easy for us to manage our Support queues. The dashboard is customized to our needs and is super clean. We get a clear view of customers, team members, and potential issues. We even get notified of potential escalations before they happen so we can prevent them.

What aspects are problematic or could work better?

I feel as though the mobile app needs to get updated or revamped. It works for the most part, but it feels clunky.

Are you a current user of this product?

Yes