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User review of Pointerpro

More Than Just a Survey App

- by Russell Boyd

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

East to implement. Easy to use. Great customer service.

What aspects are problematic or could work better?

Would like to see more training on using conditional logic for questions.

What features/services would you like to see in future versions of this product?

Would like to see additional plug ins related to promotions such as virtual spin wheel.

What specific problems in your company were solved by this product?

Cost-effective way to collect survey data and reporting in short period of time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided interactive branding and appearance features for the company to create personalized surveys.
  • It delivered sophisticated analytic functions that display results in understandable charts.
  • It boosted customer engagement and satisfaction, and helped maintain a professional relationship.

PRICING & COSTS

What was the cost of implementing this product?

$200

What is your total annual cost for using this product?

$1500

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Survey

Survey Creator & Editor
5
amazing
Responder Management
5
amazing
Customization
5
amazing
Formating
5
amazing
Data Import/Export
5
amazing
Survey Logic
4
very good
Randomize & Copy-Paste Questions
5
amazing
Versioning & Testing
5
amazing
Drag-and-Drop
5
amazing

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Customization
5
amazing
Support
5
amazing
Security
5
amazing