User review
of Pointerpro
More Than Just a Survey App
-
by Russell Boyd
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
East to implement. Easy to use. Great customer service.
What aspects are problematic or could work better?
Would like to see more training on using conditional logic for questions.
What features/services would you like to see in future versions of this product?
Would like to see additional plug ins related to promotions such as virtual spin wheel.
What specific problems in your company were solved by this product?
Cost-effective way to collect survey data and reporting in short period of time.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided interactive branding and appearance features for the company to create personalized surveys.
- It delivered sophisticated analytic functions that display results in understandable charts.
- It boosted customer engagement and satisfaction, and helped maintain a professional relationship.
PRICING & COSTS
What was the cost of implementing this product?
$200
What is your total annual cost for using this product?
$1500
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Survey
Survey Creator & Editor amazing
5
Responder Management amazing
5
Customization amazing
5
Formating amazing
5
Data Import/Export amazing
5
Survey Logic very good
4
Randomize & Copy-Paste Questions amazing
5
Versioning & Testing amazing
5
Drag-and-Drop amazing
5
Platform
Performance & Reliability amazing
5
Reporting & Analytics amazing
5
Customization amazing
5
Support amazing
5
Security amazing
5
