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User review of Pointerpro

People Engagement Swiss Army Knife

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I have used SA since 2015 for such a wide range of people engagement deployments. What i love the most is the development effort behind the platform and how it is built in a very intuitive and multipurpose way. The Support team are quick and ready to help although sometimes for a fee.
I generally believe the subscription pricing is decent and well worth what you pay for. The Zapier integration capabilities also make Survey Anyplace a very handy tool in multiplatform interoperability.
Survey Anyplace. I have successfully integrated Surveys from SA with Google Slides to create automated badge printing for conferences. A feature that would easily cost me an annual $3000 to implement. I built all this with very limited programming knowledge and the good support from the team at SA.

What aspects are problematic or could work better?

The custom development fees need to be reviewed to make it competitive. I believe the platform offers a powerhouse of features that would be more useful if the average user had help in implementing them.

What features/services would you like to see in future versions of this product?

It does not have a Team Workspace functionality that allows multiple users to be logged in simultaneously and work together. This is the key feature i believe the platform is missing in my opinion.

What specific problems in your company were solved by this product?

Event registration
Gamified Quizzes
Feedback analysis
Event Badge Printing services
Event Seating plan and organization

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Events Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Typeform

Why did you decide to change it?

Too expensive

Are you satisfied with the change?

Absolutely

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It delivered sophisticated analytic functions that display results in understandable charts.
  • It boosted customer engagement and satisfaction, and helped maintain a professional relationship.

PRICING & COSTS

What was the cost of implementing this product?

~$600 for a year

What is your total annual cost for using this product?

$600

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Survey

Survey Creator & Editor
5
amazing
Bulk Emailing
4
very good
Responder Management
4
very good
Customization
4
very good
Distribution
4
very good
Branching Logic and Audience Segmentation
3
ok
Formating
3
ok
Data Import/Export
4
very good
Expert Templates
3
ok
Survey Logic
4
very good
Polls & Forms
4
very good
Multimedia
4
very good
Backup and Auto-Recovery
3
ok
Feedback Management
4
very good
Labeling, Tagging, and Categorization
4
very good
Question Morphing
4
very good
Randomize & Copy-Paste Questions
4
very good
Versioning & Testing
4
very good
Expression Piping
4
very good
Looping
3
ok

Platform

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Customization
4
very good
Mobile
3
ok
Support
4
very good
API/Integrations
4
very good
Security
4
very good
Multi-Language
4
very good