- Home Survey Tools Pointerpro The power of SurveyMonkey with the user experience of Typeform at a better price
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User review
of Pointerpro
The power of SurveyMonkey with the user experience of Typeform at a better price
-
by Julian Jordan
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very powerful platform. I canceled my accounts in SurveyMonkey, Typeform and an assessment tool and replaced all that with this software.
Easy to use, great user interface and powerful features
What aspects are problematic or could work better?
Having extra users become expensive so we have to take turns in using the platforms. Although I love the possibility of having prepopulated fields via URL, its a little more cumbersome than other platforms I used
What features/services would you like to see in future versions of this product?
Included users in pro versions. A way to customize the excel columns in the reports downloading. Reporting customization can be improved also.
What specific problems in your company were solved by this product?
We are a corporate training company and we use it for all of our customer satisfactions surveys. We also use it as a service for our customers when they need to measure the customer satisfaction of their clients.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Education Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
SurveyMonkey, Typeform
Why did you decide to change it?
All the features I wanted in one single platform. Lower cost
Are you satisfied with the change?
Very
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided interactive branding and appearance features for the company to create personalized surveys.
- It boosted customer engagement and satisfaction, and helped maintain a professional relationship.
PRICING & COSTS
What was the cost of implementing this product?
Not much, we implemented it ourselves. Very easy.
What is your total annual cost for using this product?
600
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Survey
Survey Creator & Editor very good
4
Bulk Emailing ok
3
Responder Management ok
3
Customization amazing
5
Distribution very good
4
Branching Logic and Audience Segmentation very good
4
Formating amazing
5
Data Import/Export very good
4
Expert Templates very good
4
Survey Logic very good
4
Polls & Forms very good
4
Multimedia amazing
5
Backup and Auto-Recovery very good
4
Feedback Management amazing
5
Labeling, Tagging, and Categorization very good
4
Question Morphing very good
4
Randomize & Copy-Paste Questions very good
4
Versioning & Testing very good
4
Drag-and-Drop very good
4
Expression Piping very good
4
Looping very good
4
Platform
Performance & Reliability amazing
5
Reporting & Analytics very good
4
Customization amazing
5
Mobile amazing
5
Support amazing
5
API/Integrations very good
4
User, Role, and Access Management mediocre
2
Security very good
4
Multi-Language very good
4
