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User review of Syslink Xandria

This is by far the best SAP technical and business process monitoring solution in the market

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We use Xandria for several different things that we love:
1. Technical SAP monitoring - it allows us to combine several elements and checks so that we get notification only if there is an issue with all of them and not just a tiny point issue. That alone reduce the amount of notifications we get dramatically
2. Reporting and dashboard - using Xandria our basis team has a visual indication of the overall health of the system plus our management now get a weekly report of the SLA and performance
3. Forecast - the system allows us to see when more hardware resources will be needed based on performance and forecast needs and budget.

What aspects are problematic or could work better?

None to date

What features/services would you like to see in future versions of this product?

I would like to see even more visualization of the business process monitoring dashboard

What specific problems in your company were solved by this product?

We decrease the amount of time spent on Basis monitoring dramatically
We get a complete visibility to our SAP landscape, including synchronization of elements
It helped us find issues we weren't even aware of

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Automotive

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Solution Manager

Why did you decide to change it?

We had to upgrade to Solman 7.2 and the process was so complicated we decided to check the alternatives

Are you satisfied with the change?

Yes! very much

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us with performance prioritization.
  • It enables us to maintain production productivity.
  • It helps us with SLA compliance.
  • It assists us in monitoring the customer experience.
  • It enables us to track business-specific metrics.

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Performance monitoring
5
amazing
Code level performance profiling
4
very good
Server monitoring
5
amazing
Custom metrics
5
amazing
Log data
5
amazing
Real user monitoring
4
very good
Database monitoring
5
amazing
Error monitoring
3
ok
Security
4
very good
Reports
5
amazing