Avoid like the Plague – Horrible Experience – Doggy Sales Tactics – Liars

What are the best aspects of this product?

Nothing - Over priced, Poor customer service........

What aspects are problematic or could work better?

I have been dealing with Toby Steel, We have been trying to cancel are contract for months, The contract is due to expire July 2019.

We have had emails that take 2-3 weeks to get a reply to, Rang countless times, At least 50 times, As soon as they know you want to cancel, No one is available to speak, Toby is off sick or on Holiday, No one else can help, You must speak to your account manager. ( Toby Steel)

We record all calls in and out of the offices, We have all the evidence to back this up along with email records, We have emailed in our 30 days notice and have now been lied to and told we can not cancel our contract as they need 90 days notice otherwise the contract auto renews and your tied into at least another 12 months lol. Legally we our being lied to so they can keep ripping us off ( No legally signed contract runs past the agreed term date where you can not exit without 30 days notice, By UK law. ( I wish trustpilot had a option to attach the email so you can all see the email )

We had the tracking devices fitted to 5 buses, 3 we no longer own. If your looking for tracking services do not use this company. Search online and on ebay you can buy trackers now for as little as £10 pounds and track anything anywhere in the world without being on a monthly direct debit, Via all different kinds of Apps.

This contract was also mis-sold when taken out by Toby Steel, It stated the contract was 1 year shorter than it was, We thought this deal was due to expire on July 2018.

If you want to pay hundreds of pounds per month for a poor product or service, Get lied to, Bullied where you need to take legal advice to get out of a agreed term contract, Then go with this company.

Also if you do use this company and you wish to change any of the tracking devices over to new vehicles you will need to pay hundreds of pounds for a engineer to come out and move them over.

Ten minutes research online will give you lots and lots of options that will do a much better job, Also save you the stress of dealing with dodgy gangster sales men who lie about contracts, Do not accept phone calls or reply to emails to confirm 30 days legal notice.

AVOID LIKE THE PLAGUE - DO NOT GET CAUGHT WITH YOUR TROUSERS DOWN.

CITY TOURS BELFAST

What features/services would you like to see in future versions of this product?

I hope you go out of business as your customer services are horrible and your treatment of customers and i am going to spend the entire day letting the world know online, EVERY AND ANY WHERE I CAN LEAVE A REVIEW.

What specific problems in your company were solved by this product?

None.....Trackers never worked properly, Miss-sold a contract, Given wrong information and pricing, The worst customer services you can imagine, Ignored and lied to regarding cancellation.

Are you a current user of this product?

Yes