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User review of Ticket Tailor

Great resource for management of event ticket sales

- by Gareth Shaw

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Ticket Tailor are an extremely affordable and stable online management system for selling and recording sales of tickets for your events.
We have used the online system for 5 years and their services have improved year on year with our requirements of single events to multiple events. Their customer service is great - they listen and try to resolve any problems or requirements.
Their system can be used as stand-alone and/or integrates fully with your website and social media customer touch points.
Set up of your own box office is relatively easy, but it easier still if you spend time writing all or marketing information and promotional pictures before you log in. Then have everything ready to copy and paste and upload the images. However, you can save your event pages as drafts to return to later, or update at any time.
You can set up different methods of payment to suit your requirements and can design the interface to match your brand.
Once set up your box office becomes fully automated, so you can check in to your dash board as frequently or infrequently as you wish and check sales and data as you wish.
They have an app you can download to your smartphone to be used for checking in, which saves on buying or hiring in barcode scanners and gives great data and feedback on attendance for future events.

What aspects are problematic or could work better?

As a small event's organiser, there is not a lot we dislike. The only modification I would like to see is to the monthly payment plan.
It jumps from one event payment plan to 5 events. Maybe they could introduce a 2 - 3 event plan? However, the pricing structure is reasonable overall.

What features/services would you like to see in future versions of this product?

More mobile friendly interface.

What specific problems in your company were solved by this product?

Selling and monitoring of event ticket sales can be managed through your website and social media sites and becomes fully automated. It gives you an online booking office and enables the booking procedure UX to be easy to complete and payment can be secure through systems like PayPal. It automatically sends the customer the e-ticket and records their information for you to access at any time, along with sales data that can be invaluable for marketing and setting up other events.
You only pay per event or within a selected number of events depending on your payment plan. You pay monthly for the period of sales you want and can stop it at any time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Entertainment

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us to manage event registrations and payment processing for the event
  • It assists us to quickly register attendees at the event using onsite features
  • It provides insightful reports that help us to analyze attendee data
  • It enables us to market our events using social media and email

PRICING & COSTS

What was the cost of implementing this product?

Nothing

What is your total annual cost for using this product?

monthly payment per event and stops at anytime we want or need it to

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

monthly payment plan rates based on number of events on sale

FEATURE DETAILS

Online registration
5
amazing
Event ticketing
5
amazing
Merchandise sale
5
amazing
Attendees management
5
amazing
Event CRM
5
amazing
Onsite check-in
5
amazing
Event payment processing
5
amazing
Event reporting
5
amazing
5
amazing