- Home Hotel Management Software Tokeet Terrible support, terrible customer onboarding,buggy software
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User review
of Tokeet
Terrible support, terrible customer onboarding,buggy software
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by Axel Kratel
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Appears to be feature rich, but it's just a carrot they dangle in front of you.
What aspects are problematic or could work better?
Hands down the worst customer service there is, take your worst offshore call center, and put it behind a chat window, and reduce it to one person, now you have the support Tokeet provides. You get no help whatsoever. We couldn't even get out of the gate, nothing worked as advertised, and it was not possible to get any support to resolve the issues.
What features/services would you like to see in future versions of this product?
Fix the bugs, invest in proper customer support.
What specific problems in your company were solved by this product?
None
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
One Rooftop
Why did you decide to change it?
Looking for more functionality for less cost.
Are you satisfied with the change?
No
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
How long is your contract with the vendor?
1 month
