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User review of Tragofone

WebRTC based VoIP Softphone with Crystal Clear Enterprise Communications

- by Krupali Mandavia

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

* WebRTC Gateway for better voice clarity in lower bandwidth areas
* Auto Provisioning and Push Notifications just like your mobile dialer
* Smooth Integration ith Contact Center Software
* White Label Softphone Solution

What aspects are problematic or could work better?

We have been using Tragofone for our enterprise for more than 2 years now and as such we haven't come across any problem.

What features/services would you like to see in future versions of this product?

Video Conferencing

What specific problems in your company were solved by this product?

During the COVID era, our team faced significant challenges with remote communication, which impacted our productivity and collaboration. However, the implementation of Tragofone transformed our communication dynamics. With its robust features and user-friendly interface, Tragofone enabled us to achieve seamless business communications, ensuring that our workflows remained uninterrupted and efficient despite the shift to remote work. This solution has been instrumental in maintaining our operational continuity and enhancing team collaboration during these unprecedented times.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What is your total annual cost for using this product?

Depends

FEATURE DETAILS

Call Management

3-Way Calling
4
very good
Call Blocking
4
very good
Call Forwarding
5
amazing
Call Transfer
5
amazing
Call Queuing
5
amazing
Caller ID
5
amazing
Caller ID with Name
5
amazing
Redialing
4
very good
Simultaneous Rings
5
amazing

Advanced VoIP Features

Keep Number For Life
5
amazing
PC to Phone Option
5
amazing
Telemarketer Blocking
5
amazing
Area Code Selection
4
very good
Contact Lists
5
amazing
Enhanced Voicemail
5
amazing
Line Unavailable Forward
5
amazing
Repeat Dial if Busy
5
amazing
Toll Free Numbers
5
amazing
Distinctive Ringing
5
amazing
Extra Virtual Numbers
5
amazing
Multi-Ring
5
amazing
Return Call
5
amazing
Travel Globally
5
amazing
Caller ID Blocking
5
amazing
Do Not Disturb
5
amazing
International Blocking
5
amazing
Online Account Management
5
amazing
SMS
5
amazing