Support has a personalized and caring approach.

What are the best aspects of this product?

We had issues when dealing with the Transifex-to-Zendesk translation vendor integration. In such scenario, Transifex did all the hand holdingto help tackle down the isuses. They helped me communicate with other vendors. They did what they could in seeking proper solutions when a current solution is absent or not available.

What aspects are problematic or could work better?

It's obvious that there are some kinks that needs resolving. Everyone in the software world knows and are aware of this.

What specific problems in your company were solved by this product?

We're publishing our user support content in the form of articles for Zendesk Knowledge Center. We then have those articles translated into other languages. The translation process involves Transidex as the medium between us and our translation vendor. We're using it in automating translation orders, extraction purposes, and uploading content to Zendesk.

Are you a current user of this product?

Yes