Powerful widgets and integrations to add community experience in the product

What are the best aspects of this product?

We were trying to find an integrating community solution to fit into our e-commerce product. After researching for a while, we came up with a short list and finally selected Tribe which was an excellent choice. We easily connected our user-base using SSO and integrated the community very well into our customer journey using Tribe’s API and widgets.

What aspects are problematic or could work better?

We encountered a few spammers at some point, but we were able to enforce captcha with enhancing security which was developed by Tribe and the problem was resolved.

What features/services would you like to see in future versions of this product?

A robust mobile app would be great, although the existing set of integrations with mobile messaging apps are sufficient to get started.

What specific problems in your company were solved by this product?

We were able to implement this solution in a short period of time which was vital to meet our company goals and we are satisfied with the analytic results. It tremendously helped us add community touchpoint in the buyer journey.

Are you a current user of this product?

Yes