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User review of Troop Messenger

A complete office chat app

- by Barkha Mishra

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It is a secured tool and it has the on-premise option.

What aspects are problematic or could work better?

I don’t see any problems in Troop Messenger

What features/services would you like to see in future versions of this product?

It is a complete office chat app, it has all the features, nothing is missing

What specific problems in your company were solved by this product?

Our team communication is sorted and enhanced. Whatever problems we had in communicating with our previous chat app, now they just faded away with Troop Messenger.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Graphic Design

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Communications

Instant Messaging & Chat
5
amazing
Email
5
amazing
Phone, Cloud PBX & VoIP
4
very good
Web Conferencing
5
amazing
Audio/Video Conferencing
5
amazing
Corporate Contact Base
5
amazing
Alerts & Notifications
5
amazing
Call Routing
4
very good
Call Forwarding
4
very good
Fax
3
ok
Auto Receptionist
4
very good
Call Recording
5
amazing
Voicemail & Greeting
5
amazing
Multi-Level IVR
4
very good
Social Network
5
amazing
Mobile App
5
amazing
User, Role, and Access Management
5
amazing

Collaboration

File Sharing
5
amazing
Uploads
5
amazing
Discussions & Tagging
5
amazing
Audit & Versioning
4
very good
Comments & Voting
4
very good
Centralized Storage
5
amazing
CMS & Content Analytics
5
amazing

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Customization
4
very good
Mobile
5
amazing
Support
5
amazing
Security
5
amazing
API/Integrations
4
very good
Internationalization
4
very good