User review
of Troop Messenger
Flawless tool
-
by Savitri Nayani
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Troop Messenger secures the data and other channels of communication
What aspects are problematic or could work better?
Everything is perfect with this tool
What features/services would you like to see in future versions of this product?
Already it has all the features which any business would require, so I am wondering what I can expect from this.
What specific problems in your company were solved by this product?
Our team communication is enhanced, and we didn’t face any issues to date.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
80$
What is your total annual cost for using this product?
750$
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
10%
FEATURE DETAILS
Communications
Instant Messaging & Chat very good
4
Email very good
4
Phone, Cloud PBX & VoIP very good
4
Web Conferencing amazing
5
Audio/Video Conferencing very good
4
Corporate Contact Base very good
4
Alerts & Notifications amazing
5
Call Routing very good
4
Call Recording very good
4
Voicemail & Greeting amazing
5
Social Network amazing
5
Mobile App amazing
5
User, Role, and Access Management very good
4
Collaboration
File Sharing amazing
5
Uploads very good
4
Discussions & Tagging very good
4
Audit & Versioning ok
3
Comments & Voting very good
4
Centralized Storage very good
4
Platform
Performance & Reliability very good
4
Reporting & Analytics amazing
5
Customization very good
4
Mobile very good
4
Support very good
4
Security amazing
5
API/Integrations very good
4
Internationalization very good
4
