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User review of Troop Messenger

One stop solution for all business communication

- by Surya Nani

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Troop Messenger didn’t just limit itself with SaaS model, it also offers on-premise, chat APIs & SDKs, customized versions unlike other team chat apps.

What aspects are problematic or could work better?

Every feature and module functions flawlessly.

What features/services would you like to see in future versions of this product?

I feel this tool is one stop solution for all business communication requirements. With that said, I would be excited to see introduction of new unique features with future releases.

What specific problems in your company were solved by this product?

Our team communication is enhanced way better than earlier, since our previous tools were absolute mediocre. And we don’t have to work on other tools as it provides all the required features.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Communications

Instant Messaging & Chat
5
amazing
Email
5
amazing
Phone, Cloud PBX & VoIP
5
amazing
Web Conferencing
5
amazing
Audio/Video Conferencing
5
amazing
Corporate Contact Base
5
amazing
Alerts & Notifications
5
amazing
Call Routing
5
amazing
Call Forwarding
5
amazing
Fax
5
amazing
Auto Receptionist
5
amazing
Call Recording
5
amazing
Voicemail & Greeting
5
amazing
Multi-Level IVR
5
amazing
Social Network
5
amazing
Mobile App
5
amazing
User, Role, and Access Management
5
amazing

Collaboration

File Sharing
5
amazing
Uploads
5
amazing
Discussions & Tagging
5
amazing
Audit & Versioning
5
amazing
Comments & Voting
5
amazing
Centralized Storage
5
amazing
CMS & Content Analytics
5
amazing

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Customization
5
amazing
Mobile
5
amazing
Support
5
amazing
Security
5
amazing
API/Integrations
5
amazing
Internationalization
5
amazing