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User review of TrueCommerce EDI Solutions

Customer support Substandard

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

it is designed to do edi transactions and it can do EDI

What aspects are problematic or could work better?

Customer service is horrible

What features/services would you like to see in future versions of this product?

Custom er service

What specific problems in your company were solved by this product?

EDI

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Goods

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Lingo

Why did you decide to change it?

to integrate with SAP B1

Are you satisfied with the change?

No! We wish that we never used the product. Total Regret.

They do not support their product. If you have an issue with the product, and then the same issue happens again, then they will charge you for fixing the same exact problem again. Do not use this company, they

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enables us to easily operate our online store without coding skills.

PRICING & COSTS

What was the cost of implementing this product?

thousands of dollars

What is your total annual cost for using this product?

thousands

Did you get any discount for this product? How much?

no

FEATURE DETAILS

No information provided by the reviewer.