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User review of TurboTax

Tax filing process made simple

- by Malinda

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The tax process which is used to be a monotonous and tiresome process becomes more manageable and easier with the aid of this tool. The process is easy to follow and it breaks down every section into itemized blocks, making it easier to concentrate on the task at hand. There’s a comprehensive review page. I am able to highlight the aspects that I’m not completely sure about so it’s easy to find and review them again. There are also tips and guidelines which explain why things are done in certain ways.

Overall, this tool makes the tax process easy particularly for the first timers. It also allowed us to save money since we can handle the process even without hiring a CPA. On top of that, I learned a lot of things while using this tool.

What aspects are problematic or could work better?

It is costly. And some of the available help options aren’t helpful at all. The explanations for fields are not really comprehensive and thorough. It seems like they are doing this so the user would have no choice but get in touch with the live CPA agent to be able to get answers. And in order to access this feature, one needs to pay a premium.

What specific problems in your company were solved by this product?

It is helping me with tax filing, Schedule C, managing our business expenses, and maximizing our business tax refunds. But I think the best thing about using this tool is that it educates me. I am not an expert in the accounting field but through the aid of this service, I was able to gradually understand the process. It also makes the tax procedure easy. You just need to prepare the numbers to be entered into the forms. This tool can also automatically pull everything from a document so you don’t have to type anything. All we have to do is enter a specific ID number from a file or document. It makes things a lot easier and faster. Sadly, this feature cannot be used to all documents.

I’ve said above that this tool is costly. But I think with the money we can save, it’s all worth it. It eliminates the need to hire for a CPA and ensures that everything is done correctly. It also finds all possible deductions. In the long run, I’m sure anyone who uses it will save more bucks.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.