- Home CRM Software Twib Simple & Easy Tool to manage your sales team efficiently
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User review
of Twib
Simple & Easy Tool to manage your sales team efficiently
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by Priya Roy
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use and simplicity are the two best quality of this product. there are other products available but this one is the winner which I switched to after trying few other similar products.
What aspects are problematic or could work better?
I would say I face problems with older devices, and problems on low network areas, although there are offline features but all the features are not available offline which is a challenge during work.
What features/services would you like to see in future versions of this product?
Although I see they do come up with new features and upgrades regularly to make my life easier, however I would like to see a payroll system which can be beneficial for all the users.
What specific problems in your company were solved by this product?
its always hard to keep track of your team when they are working on the field, field sales is especially this type of industry which was lacking a proper system and process which is solved by Twib,
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Automotive
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Field Spence
Why did you decide to change it?
This one was much better
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
99
What is your total annual cost for using this product?
1188
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management very good
4
Order Management very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API ok
3
Export & Import of Data ok
3
Available Integrations ok
3
Customer Service
Support Portal amazing
5
Knowledge Base Management very good
4
General Features
Collaboration Features ok
3
Dashboard very good
4
Overall Performance amazing
5
Access & Role Management very good
4
Mobile Support very good
4
Customization ok
3
File Management ok
3
Security very good
4
