Affordable, plus it has dozens of features that we find useful.

What are the best aspects of this product?

We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of the products that we did not have difficulty introducing into our system. I'm very impressed with uContact.

What aspects are problematic or could work better?

There's nothing to dislike about it.

What specific problems in your company were solved by this product?

uContact has made the bridge between our clients and us a lot more pleasant to cross. Through it, we've improved our customer and tech support services.

Are you a current user of this product?

No