Helps me monitor the quality of calls.

What are the best aspects of this product?

This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on conversations between our clients and agents for quality purposes, and helps me find areas of improvement. This really is utilized best by managers like me.

What aspects are problematic or could work better?

I have no issues with uContact.

What specific problems in your company were solved by this product?

We've been able to get straightforward updates and reports regarding our performance as a unit/department.

Are you a current user of this product?

No