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User review of Unify Enterprise

Fantastic customer service — the way it should really be!

- by Martha

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I'm a big customer service person. I do whatever it takes to meet the needs of customers. It's how it should be and frankly, you don't seem to see a lot of it today. Tech support has been helpful and are experts at what they do. They really listened to my problem instead of going through their queue cards to fix the issue immediately.

What aspects are problematic or could work better?

At this point. Nothing. I can't really complain about their waiting time. Tech supported understood my problems and took the time to fix everything. Everything has been great!

What specific problems in your company were solved by this product?

Accounting. One thing I absolutely hate as a business owner is going through the muddled book work. Webgility dramatically reduced the time it took in hammering out info in Quickbooks. They also spent more timie offering the kind of service I do to my customers.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Printing

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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