User review
of Upclick
Not happy with SODA or UPCLICK
-
by Larry Hall
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Haven\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t been ripped off yet.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
What aspects are problematic or could work better?
Can\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t get a refund for defective software SODAxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Also, you keep changing my rating of Customer Service. You change it to Mediocre!!!!!!!!!!!!!!!!!!!!!!!!
What features/services would you like to see in future versions of this product?
actual phone number to contact SODAxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
What specific problems in your company were solved by this product?
None--but it created many NEW problems., like selling SODA software that is defective.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Accounting
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Adobe
Why did you decide to change it?
becxausexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx am I at 50 character yet??????????????????????????????????????
Are you satisfied with the change?
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
Priceless
What is your total annual cost for using this product?
$400
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes, a few bucks
FEATURE DETAILS
Security Features
Encryption very good
4
PCI compliance very poor
1
Secure online payment very poor
1
Alerts
Custom SMS and email notification very poor
1
Payment reminders very poor
1
Other Features
Payment information storage very poor
1
Recurring billing very poor
1
Virtual terminal very poor
1
API tools and developer information very poor
1
Accounting integration very poor
1
Daily settlement and reporting very poor
1
Real-time visibility very poor
1
Customization very poor
1
