Horrible Customer Service

What are the best aspects of this product?

This has the potential to be a good product if the customer service wasn't so lacking.

What aspects are problematic or could work better?

For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.

Her exact words in an email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra-sweet offer of 1 month of service? Pass."

The fact an employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call.

Are you a current user of this product?

No