It solves the problems that most contact centers go through.

What are the best aspects of this product?

It saves us so much money because we do not have to pay for the basic platform. I love that it comes with robust functionality that will greatly enhance our efficiency and productivity which will be impressive to our clients.

What aspects are problematic or could work better?

The user interface is mostly designed in black and white. More enhancements will make the tool visually appealing.

What specific problems in your company were solved by this product?

We are finding ways to give better service to our clients. We decided to try using VICIdial and see if we could lay out a better structure on how to resolve our client concerns. We get hundreds of calls and emails each day, and we don’t know where to begin. Using VICIdial, I may say, gave us a clear path on how to go about things. The agents from the back office team love using the dialer for their callbacks.

Are you a current user of this product?

No