Makes things better for your call center.

What are the best aspects of this product?

It is a very user-friendly software to use for inbound and outbound calls. Our employees love using it, especially when doing customer callbacks because the program is so efficient. At first, I have no idea how VICIdial works, but I was able to figure out how things work in a contact center, which is an added knowledge to my current job. Using free software isn’t too bad, after all.

What aspects are problematic or could work better?

I want to give some of my inputs to make things better and improve our operations. I am hoping that they could add a feature that would allow admin users to prioritize some leads, especially VIP clients. Second, I wish to organize listings in a particular manner where we can quickly locate them in our folders. Sometimes the content of the program is too overwhelming, which makes it more confusing to use.

What specific problems in your company were solved by this product?

We were able to find ways to step up our performance using VICIdial. There is so much potential in the platform that makes our operations smooth sailing.

Are you a current user of this product?

Yes