Robust and straightforward.

What are the best aspects of this product?

VICIdial is capable of doing a lot of things that can enhance call center operations. Everyone from top management to the CSR’s loves the tools because it's so easy to navigate.

What aspects are problematic or could work better?

Latency happens once in a while, which affects our survey scores and the overall quality of the calls. Sometimes there is a disconnect in how things work. One example is that the dialer and the customer info screen do not pop up simultaneously.

What specific problems in your company were solved by this product?

The new agents find it easy to transition to VICIdial. They don’t need to undergo extensive training to figure out how the predictive and manual dialer works. If you want to address more concerns systematically, then VICIdial is meant for your company.

Are you a current user of this product?

No