Unprofessional

What are the best aspects of this product?

After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful

What aspects are problematic or could work better?

For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We were told a 1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.

Her exact words in a email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra sweet offer of 1 month of service? Pass

The fact a employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call

What features/services would you like to see in future versions of this product?

none

What specific problems in your company were solved by this product?

For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We were told a 1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.

Her exact words in a email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra sweet offer of 1 month of service? Pass

The fact a employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call

Are you a current user of this product?

Yes