VICIdial is a great service provider for our company. I like how the program works to increase our efficiency, quality, and service level.

What are the best aspects of this product?

Working with a trusted and robust software gives us peace of mind that nothing will go wrong with our operations. The support that VICIdial gives us is so overwhelming that they spoonfeed us with all the tips and resolutions that we could use for our business.

What aspects are problematic or could work better?

Since this is an open-sourced program, many people can take advantage of and abuse the software for their gain. Even illegal call centers can utilize VICIdial, which affects the reputation of the company.

What specific problems in your company were solved by this product?

Our call center is now stable and more profitable with the help of VICIdial. Without this program, we might still be struggling to find good-paying clients up to this time.

Are you a current user of this product?

No