You can use VICIdial at no cost and still come up with amazing results.

What are the best aspects of this product?

If you do not have sufficient funding to start up your contact center, you should give VICIdial a try. It won’t cost you anything, but you will still enjoy its features and functionality that you will generally get from paid software. The platform is so easy to figure out, and it works for multiple skillsets. It will help you enhance your operations, and it can help you deliver essential reports to gauge agent productivity.

What aspects are problematic or could work better?

They charge a hefty fee for the installation of the software. Maybe this is to offset things because they won’t ask you to shell out any amount for VICIdial. There is an option to DIY, but if you are not proficient with programming, then you may not be able to do it successfully.

What specific problems in your company were solved by this product?

I want to start a small contact center and build my market as time goes by. I was told that I need a robust software to help me jump start my operations. After a few months of research and I discovered VICIdial, and I decided to try it for a few weeks with just a few reps dialing full time. I am surprised that it exceeded my expectations, so I decided to stick with it for good.

Are you a current user of this product?

Yes