You can use VICIdial to help route your calls into once contact center.

What are the best aspects of this product?

It comes with great and useful features. You can make some changes to the interface that will suit your business needs.

What aspects are problematic or could work better?

It utilizes Perl for its script programming, which is not my preference at all. However, things decently work, so I guess it's okay.

What specific problems in your company were solved by this product?

We make sure that our leads are not being replicated, which can mess up the client's account. I can record and pull up conversations to ensure that we still provide our clients with excellent service.

Are you a current user of this product?

Yes