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User review of VideoScribe

Watch OUT if you Subscirbe!!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Overall it was pretty easy to use and the output was nice.

What aspects are problematic or could work better?

The clip art that comes with the subscription wasn't great and to get more you had to pay more.

What features/services would you like to see in future versions of this product?

BETTER customer services!

What specific problems in your company were solved by this product?

Overall, it's a fine software. However, I signed up for one specific project 3 years ago. I thought I canceled last year. They billed me again this year, I called right away and even with NO USE in over 2 years they still charged me the full year subscription this year. Customer Service wouldn't help at all, wouldn't consider prorating the 30 days I had access. Nothing. Just watch out, if you subscribe!! Customer Service is NOT understanding. Based on this experience, I would NOT recommend a company that has no flexibility to help a customer out when their service and product was NEVER used.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Building Materials

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

FEATURE DETAILS

Importing clips
2
mediocre