Terrible Experience with Voluum Tracker and Customer Service

What are the best aspects of this product?

The tracker itself is OK. But it's way overpriced for what it does. They were decent when they had Free plans, and even the $99/mo plan was reasonable, but with the recent price TRIPLING out of the blue, with absolutely NO WARNING WHATSOEVER, you are now paying around $300 per month for basic service. Comparable trackers (like RedTack) are available at less than 1/10th the price.

What aspects are problematic or could work better?

Absolute scam of a company. They are SO concerned about grabbing a few dollars from the customers who got them to where they are today, they won't honor refunds, they make it IMPOSSIBLE to close your account, and they keep billing you even when they have claimed they won't. The most recent price TRIPLE out of the blue was so confusing for existing clients, Voluum never fully explained to customers what was going to happen with accounts, so people who thought their accounts were going to be CLOSED because they didnt agree to new price changes are now getting their CC's charged with $300-$800 payments for the current month they didn't even agree to!

What features/services would you like to see in future versions of this product?

Bring the price back to a reasonable level, put a FREE plan back, and get your business ethics in place.

Friends of mine in the Affiliate marketing space have also mentioned how poor customer service is, and how little they care about customer experience.

What specific problems in your company were solved by this product?

Decent tracker, but there are better for WAY lower prices.

Are you a current user of this product?

Yes