User review
of Wave
Terrible Product, Worse Customer Service
-
by Joshua Frankel
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
None. Anything decent is offset by horrible customer service and fraudulent activity
What aspects are problematic or could work better?
Customer service is terrible. No support number. Live chat or email is the only way to correspond. They take forever to respond to emails. They also asked for a myriad of personal information including bank statements in order to "review my business" and ensure I had enough money in my bank account to cover customer refunds. Even though I sent all required information and had more than enough funds to cover any chargebacks or disputes, Wave refused to pay me the money I invoiced. My choices were to wait 120 days or refund all of my customers. A sham company.
What specific problems in your company were solved by this product?
They created more problems than they solved
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
FEATURE DETAILS
General Ledger
Journal Entries very poor
1
Tags/Dimensions very poor
1
Audit Trail very poor
1
Accounts Receivables
Invoice Customization very poor
1
AR Automation very poor
1
Collections Automation very poor
1
Accounts Payable
AP Automation very poor
1
Payment Processing very poor
1
Purchase Orders very poor
1
Inventory Management
Inventory Tracking/Ordering very poor
1
Inventory Pricing and Costing very poor
1
Inventory Reporting very poor
1
Reporting and Analytics
Financial Statements very poor
1
Custom Reporting very poor
1
Budgeting/Forecasting very poor
1
Dashboards very poor
1
Platform
Customization very poor
1
Workflow Capability very poor
1
User, Role, and Access Management very poor
1
Internationalization very poor
1
Output Document Generation very poor
1
Integration
Data Import and Export Tools very poor
1
Integration APIs very poor
1
Breadth of Partner Applications very poor
1
Others
Multi-Entity / Consolidation very poor
1
Recognition Rules very poor
1
Reconciliations very poor
1
Payroll very poor
1
Time and Expense very poor
1
