Poor Customer Service & User Experience

What are the best aspects of this product?

Connecting to multiple channels such as Amazon or Ebay and interacting with customer orders.

Connecting Unify to QuickBooks desktop and having the ability to post transactions.

What aspects are problematic or could work better?

When it comes to customization work, this company struggles to execute in a timely manner plus overcharge for customizations.
Very inconsistent with account management. Every new account manager has to be re-informed from the beginning of the project to the point where the development process was left off.
They don't mind taking your money every month while still being in the implementation/migration phase.
Their platform needs wider variety of shopping cart modules like Shopsite and other unpopular carts so that there's no need to try and build a half functional custom store.
It would be great if they incorporated warehouse management and order management features.

What features/services would you like to see in future versions of this product?

Add/support a wider variety of shopping cart modules instead of just the most obvious such as Magento.
Support features for a shopping cart such as "Shopsite" .
Include warehouse and order management features. (Drop-ship orders, multi vendor options)

What specific problems in your company were solved by this product?

In a lot of the custom work for the custom store that was built to take our e-commerce orders, they managed to allow authorized ID and credit card payments, encrypt customers payment methods after capture to be PCI compliant, create a way send drop-ship orders by preferred vendors and shipping methods and revised email templates although grammar errors still existed.

Are you a current user of this product?

Yes