AMAZING Support Staff

What are the best aspects of this product?

Easy to navigate for both admin and clients alike!

What aspects are problematic or could work better?

Zero. Literally nothing to add or change for me and the studio.

What features/services would you like to see in future versions of this product?

None. I have all the current features I need to run my business successfully.

What specific problems in your company were solved by this product?

I wanted to reach out and hope this is the best way to sing the praises of Michelle Canicosa. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks.

I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing up for classes for our reopening on June 1st. The issue had to do with their accounts being placed on hold due to Covid closures. I did not have access to my computer and knew I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'d be down for a day or two with pain meds, etc so I sent out an email request for help to the WL support email address. I am beyond happy I received a reply from Michelle not just for her help in fixing this issue...but because of what follows.

My surgery itself was fine but the recovery was far from routine. I am much better now but had breathing issues, medication allergies and a number of other unforeseen issues that literally rendered me unable to run my business. As I do not have a manager or other staffers, my daughter Hannah who is 19 had to suddenly try to navigate client emails and a software site she had no knowledge of. She of course was overwhelmed and I directed her at one point to respond to Michelle\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s reply asking her for help as I was down for the count.

I have gone back and reread all of the correspondence between Michelle and Hannah and let me say that I am nothing short of grateful for the help Michelle gave. Her directions to Hannah were clear with detailed steps of how to make some changes but more importantly how Michelle was able to directly assist from her end of things! Michelle also was kind and encouraging to Hannah regarding her well wishes to me and hopes for a speedy recovery.

If Michelle had not stepped up to the plate as she did, I truly do not know if I would have been able to reopen my studio as planned. Being down for so many weeks with Covid closures was devastating financially. Postponing our reopening even further due to my not being able to work through client issues and site changes while down ill, would have been the last straw. Michelle\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s dedication to her job, it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s requirements and then going above and beyond speaks volumes not only to her character but the quality of employee you have at WL. Words can not express my gratitude and wanted to let you know what a gem you have in your staffer Michelle Canicosa.

Are you a current user of this product?

Yes