Great Client based software & fantastic Customer Service

What is your role with this product?

• I use it myself

How long have you been using this product?

Less than 1 year

What is your company size?

1-10 Employees

What is your industry?

Health, Wellness and Fitness

Did your company use a different software before this one?

Yes

What software did you use before?

MindBodyOnline

Why did you decide to change it?

Way too expensive for the service and use we needed. Very difficult customer service. Long wait times. Days before they'd get back to email requests. Put on hold for 30+ minutes. Blew off phone appointments for help with software. Didn't seem to care about my business any longer. I must have been too small for them. They changed their purchase options so you had to upgrade to the higher monthly rate without better service.

Are you satisfied with the change?

Completely and get more so by the day

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

How did using this product affect your business goals?

• It increased the accountability by providing businesses with a system of checks and balances.
• It improved the reliability of information and its timely delivery to concerned departments and personnel.
• It helped in securing company resources and information.

What was the cost of implementing this product?

Just a one month fee and a merchant account fee for the first month

What is your total annual cost for using this product?

$1,140

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

I did sign on during a special promotion they had for 50% off the level I wanted for my business and it's Lifetime. No increases as long as I stay a customer. That's awesome.