PLEASE DO NOT SEND THEM YOUR MONEY!!!

What are the best aspects of this product?

I purchased Wonderfox DVD Ripper Pro software for 29.95 and immediately found a bug in it. After contacting support they agreed a fix would be made. I never heard about any progress in this regard so I requested a refund. After several exchanges from the company, they denied my refund and said, "We have Accepted and Unaccepted Circumstances in our refund policy. We cannot issue a refund for this reason." Well I checked their policy, and it clearly states a refund is due if product is defective and you request before 30 days. I would not recommend purchasing from Wonderfox Soft, Inc., licensed name: Chengdu Yimige Technology Co., Ltd., because they do not stand behind their own satisfaction guarantee. PLEASE DO NOT SEND THEM YOUR MONEY!!!

What aspects are problematic or could work better?

I purchased Wonderfox DVD Ripper Pro software for 29.95 and immediately found a bug in it. After contacting support they agreed a fix would be made. I never heard about any progress in this regard so I requested a refund. After several exchanges from the company, they denied my refund and said, "We have Accepted and Unaccepted Circumstances in our refund policy. We cannot issue a refund for this reason." Well I checked their policy, and it clearly states a refund is due if product is defective and you request before 30 days. I would not recommend purchasing from Wonderfox Soft, Inc., licensed name: Chengdu Yimige Technology Co., Ltd., because they do not stand behind their own satisfaction guarantee. PLEASE DO NOT SEND THEM YOUR MONEY!!!

What features/services would you like to see in future versions of this product?

I purchased Wonderfox DVD Ripper Pro software for 29.95 and immediately found a bug in it. After contacting support they agreed a fix would be made. I never heard about any progress in this regard so I requested a refund. After several exchanges from the company, they denied my refund and said, "We have Accepted and Unaccepted Circumstances in our refund policy. We cannot issue a refund for this reason." Well I checked their policy, and it clearly states a refund is due if product is defective and you request before 30 days. I would not recommend purchasing from Wonderfox Soft, Inc., licensed name: Chengdu Yimige Technology Co., Ltd., because they do not stand behind their own satisfaction guarantee. PLEASE DO NOT SEND THEM YOUR MONEY!!!

What specific problems in your company were solved by this product?

I purchased Wonderfox DVD Ripper Pro software for 29.95 and immediately found a bug in it. After contacting support they agreed a fix would be made. I never heard about any progress in this regard so I requested a refund. After several exchanges from the company, they denied my refund and said, "We have Accepted and Unaccepted Circumstances in our refund policy. We cannot issue a refund for this reason." Well I checked their policy, and it clearly states a refund is due if product is defective and you request before 30 days. I would not recommend purchasing from Wonderfox Soft, Inc., licensed name: Chengdu Yimige Technology Co., Ltd., because they do not stand behind their own satisfaction guarantee. PLEASE DO NOT SEND THEM YOUR MONEY!!!

Are you a current user of this product?

No