What are the best aspects of this product?
There are four specific features I like about Workbooks: It is a web-based tool, so you access it from literally everywhere; the license is affordable, so you get to include many users in the system; it is made easy and understandable for non-techies; and it is flexible and tailored to fit the needs of every business out there!
What aspects are problematic or could work better?
I am a public office administrator, not a developer, and I'd like to see all features explained. Some of them are really torturing me, and I need support to work with them, even when I have all information at my fingertips. I also went through a training course which I didn't deem necesary, so overall there was a big fuss. To make things a bit worse, the course didn't even tackle editing of layouts, so it is not what one would call 'getting to the bottom of the thing'. Keith from the support team was surprisingly helpful, I don't know what I would have done without her!
What specific problems in your company were solved by this product?
There were commercial departments in our institution I didn’t even know existed, and I can see now how this miscommuncation affected our performance. Communication is really improved, and opportunities are used to the max. We are developing better solutions for our clients, because we record cases on what has been done, and we have a great insight on what can be done from now on.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year